Privacy Policy

This Privacy Policy ("Policy") applies to 747live ("the Platform", "we", "us", "our") and governs the collection, processing, storage, use, and disclosure of personal data relating to individuals ("User", "you", "your") who access or register on the 747live website and associated mobile interfaces available at747live.casa.

747live is committed to protecting the privacy and personal data of all users. We operate in compliance with applicable data protection legislation and international data protection principles, including the principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

By accessing the Platform, creating an Account, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.

This Policy should be read in conjunction with our Terms & Conditions, which form the primary contractual agreement governing your use of the Platform.

For the purposes of this Policy, the following definitions apply:

747live collects the following categories of personal data from users:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth (for age verification purposes);
• Nationality and country of residence;
• Chosen username and account password (stored in encrypted form).

3.2 Contact Data

• Email address;
• Malaysian mobile telephone number;
• Residential address (as provided during KYC verification).

3.3 Identity Verification (KYC) Data

• Copies of government-issued photo identification (Malaysian NRIC/MyKad, Passport, or Driver's Licence);
• Proof of address documents (utility bills, bank statements, or official correspondence dated within three months);
• Selfie or liveness verification image taken during the KYC process.

3.4 Financial Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (e.g., Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank, CIMB, Public Bank);
• Account balance and transaction history;
• Bank account details or e-wallet identifiers used for withdrawal processing.

3.5 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session data including login timestamps, session duration, and in-session navigation;
• Game activity logs, including games played, stakes placed, and outcomes.

3.6 Communications Data

• Records of your communications with 747live customer support, including live chat transcripts, emails, and support tickets;
• Responses to surveys, feedback forms, or promotional communications where you have opted in.

We collect personal data through the following means:

747live processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 747live Account, including processing deposits, withdrawals, and account-level settings.
• Identity Verification (KYC): To verify your identity and age prior to enabling withdrawals, as required by our operational and compliance obligations.
• Payment Processing: To facilitate deposit and withdrawal transactions via your chosen Malaysian payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfer).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other violations of our Terms & Conditions.
• Customer Support: To process and respond to your enquiries, complaints, and support requests.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling regulations.
• Platform Improvement: To analyse aggregated usage data and improve the features, performance, and user experience of the Platform.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates, where you have provided explicit consent. You may withdraw marketing consent at any time.
• Responsible Gambling: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and identify indicators of problematic gambling behaviour in compliance with our responsible gambling obligations.

747live processes your personal data on the following legal bases:

747live does not sell, rent, or otherwise trade your personal data with third parties for their own commercial purposes. We may share your personal data only in the following circumstances and only to the extent strictly necessary:

• KYC Verification Providers: Identity and document verification data is shared with licensed KYC service providers solely for the purpose of verifying your identity and age.
• Payment Processors: Financial data necessary to process your deposits and withdrawals is shared with authorised payment service providers, including e-wallet operators (Touch 'n Go, Boost, GrabPay), DuitNow, FPX, and banking partners (Maybank, CIMB, Public Bank, Hong Leong).
• Fraud Prevention Services: Technical and behavioural data may be shared with fraud detection partners to identify and prevent fraudulent activity on the Platform.
• Game Studios: Pseudonymised game activity data may be shared with our licensed game studio partners solely for the purpose of facilitating gameplay and resolving game-level disputes.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required by applicable law, or where we reasonably believe disclosure is necessary to prevent harm or illegal activity.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of 747live's operations, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

747live uses cookies and similar tracking technologies to operate the Platform, maintain your session state, and analyse usage patterns. Cookies are small text files stored on your device when you access a website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled without impairing core functionality such as maintaining your login session and processing transactions.
• Analytical / Performance Cookies: Collect anonymised or aggregated information about how users interact with the Platform, enabling us to identify performance issues and improve the user experience.
• Functional Cookies: Remember your preferences (such as language settings and display options) to provide a more personalised experience on return visits.
• Security Cookies: Used by our fraud prevention systems to detect suspicious access patterns and protect your Account from unauthorised use.

You may configure your browser to refuse or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use core Platform features, including login and payment processing. Analytical and functional cookies may be managed through your browser settings without affecting core functionality.

747live retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or rendered permanently anonymous, such that it can no longer be associated with any identifiable individual.

747live implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the Platform is protected using 256-bit SSL/TLS encryption. You should always verify the presence of the HTTPS padlock in your browser when accessing 747live.
• Encryption at Rest: Sensitive data stored on our servers, including passwords (which are hashed using one-way algorithms) and financial information, is encrypted using industry-standard methods.
• Access Controls: Access to personal data within our systems is restricted on a strict need-to-know basis. Personnel with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion Detection: Our platform is monitored around the clock by automated security systems designed to detect and respond to suspicious access attempts, DoS attacks, and other security threats.
• Two-Factor Authentication (2FA): Users are strongly encouraged to enable 2FA on their 747live Accounts. This adds an additional layer of identity verification beyond the standard username and password.
• Data Breach Response: In the event of a data breach that poses a risk to your rights and freedoms, 747live will notify affected users and relevant regulatory authorities as required under applicable data protection law, without undue delay.

Subject to applicable data protection law, you hold the following rights in relation to your personal data held by 747live. To exercise any of these rights, please contact us via in-platform live chat or at the email address listed in Section 15.

We will respond to all valid data subject requests within thirty (30) days of receipt. In complex cases or where a high volume of requests is received, we may extend this period by a further sixty (60) days and will notify you accordingly. We reserve the right to verify your identity before actioning any data subject request.

The 747live Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21.

Age verification is performed as part of our KYC process using government-issued identification documents. If we discover that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that data, close the associated Account, and, where applicable, report the matter to relevant authorities in accordance with our responsible gambling obligations.

If you are a parent or guardian and believe that a minor has created an account on 747live using false information, please contact us immediately via in-platform live chat or at the support email address in Section 15.

In the course of providing our services, your personal data may be transferred to and processed in jurisdictions outside of Malaysia by our authorised Data Processors, including KYC verification providers, payment processors, and cloud infrastructure providers. Such transfers are carried out only where:

• The receiving country is determined to offer an adequate level of data protection equivalent to applicable Malaysian data protection standards;
• Appropriate safeguards are in place, such as contractual data processing agreements incorporating standard data protection clauses; or
• The transfer is necessary for the performance of a contract between you and 747live (e.g., processing a payment via an international payment processor).

We take all reasonable steps to ensure that your personal data is subject to appropriate protections regardless of where it is processed. If you have questions about the safeguards applicable to a specific international transfer, you may submit a query to our support team.

747live reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation, or operational requirements. The "Last Updated" date at the top of this Policy will be revised accordingly whenever material change is made.

Where a change is significant or materially affects your rights, we will notify you by email (to the address registered on your Account) or via a prominent notice within the Platform prior to the change taking effect. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how747live protects your personal data. Previous versions of this Policy are available on request from our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise your data subject rights, please contact the747live Data Protection team through the following channels: